These General Terms and Conditions apply to all legal relationships arising between AutoScout24 GmbH, Tölzer Straße 16, 82031 Grünwald, Germany (hereinafter referred to as "AutoScout24") and the private user of AutoScout24 Services (hereinafter referred to as the "user") in connection with the use of the vehicle database (hereinafter referred to as the "Database"). The requirements for the design of advertisements and our information on data protection also apply. For commercial users, the "General Terms and Conditions for the Use of the Services of AutoScout24 GmbH Accessible via the Website www.autoscout24.de by Companies ("Dealer GTC")" apply.

2.1 Vehicle advertisements are stored in the database operated by AutoScout24. AutoScout24 grants its users online access to the content stored in the database via the section "Kaufen", as well as the possibility of posting their own content (hereinafter referred to as "advertisements") in the database via the section "Verkaufen". AutoScout24 is neither an intermediary, nor a buyer or seller, nor a representative of the buyer or seller of the vehicles stored in the database, but merely a technical service provider.

2.2 AutoScout24 reserves the right to make changes to the design, presentation forms and functionalities of the website, the database and its other services if there is a good reason for doing so and no additional costs arise for the user as a result of the change. A good reason is in particular the adaptation to legal requirements, new technologies or technical environments, changes in the user numbers or end devices and the current state of development.

3.1 The use of certain AutoScout24 services requires the user to register on the AutoScout24 website. Registration is only permitted for users of legal age and who are legally competent. Only registered users may place advertisements in the AutoScout24 database.

3.2 When registering, the user must provide his name, address, telephone number, e-mail address and a password. The user must provide truthful information on the registration form and update this information immediately in the event of changes. Each user may only register once with AutoScout24. Registrations are non-transferable and may only be used by the registered user.

3.3 The e-mail address and password are the access data for the use of AutoScout24's services for which registration is required. The user must keep the password secret and may not disclose it to third parties. If third parties become aware of the user’s password, the user must notify AutoScout24 immediately and change the password.

3.4 AutoScout24 reserves the right to delete registrations in which the user has not logged in for more than 12 months.

3.5 Further information regarding the personal data of the user collected during registration can be found in our Information on data protection.

4.1 By transmitting the registration data and the content intended for inclusion in the database, the user submits an offer to AutoScout24 to conclude a contract on the temporary inclusion and provision of the content in the database. Upon receiving the offer, AutoScout24 will decide whether to accept it. Acceptance of the offer takes place by the inclusion of the content in the database.

4.2 The permissible number of simultaneously accessible advertisements in the database is limited to two advertisements per user and the user may not advertise more than two different vehicles within a calendar month. If the user has more than two advertisements available for retrieval in the database at the same time or if the user advertises more than two different vehicles in a calendar month, AutoScout24 is entitled to delete the advertisements. Circumvention of this regulation, in particular by using several registrations, also entitles AutoScout24 to delete the advertisements and registrations.

4.3 The advertisements are accessible for eight weeks via the database, unless they are deleted by the user. After the eight weeks have expired, the advertisement can be deleted by AutoScout24.

4.4 Users of AutoScout24's services have the option of sorting and filtering search results from the database according to various criteria. In the standard sorting ("Best Results"), the main criteria for the order of the advertisements are, among other things, location of the advertisement, availability, condition of the vehicle, vehicle price, number of previous owners, fuel, mileage, equipment, colour, make and model. These criteria are weighted based on any selected search criteria and the user’s previous detail page views. As a result, search results that best match the user's search query and previously viewed listings, and are therefore most relevant to the user, are displayed at the top. However, depending on the service package selected by the dealer (and other paid optional services for dealers and consumers), individual adverts may be displayed higher. The user can choose a different sorting or new filter options at any time.

4.5 Users also have the option of searching for leasing offers in the search criteria. When sorting all leasing offers, in addition to the main parameters mentioned above, the parameters leasing factor and monthly leasing rate are taken into account.

4.6 AutoScout24 itself posts advertisements as part of the AutoScout24 Smyle online purchase. Users have the option of filtering in the search criteria for these online purchase advertisements, and of searching for advertisements of the AutoScout24 Smyle online purchase in a separate section. When sorting the search results for the user, advertisements of the AutoScout24 Smyle online purchase are treated in the same way as those of the dealers.

5.1 The user itself is responsible for the content he posts. AutoScout24 is only a technical service provider and as such does not act as an intermediary or representative of the user or otherwise on his behalf.

5.2 The user undertakes to comply with the Ad Design Requirements and ensures that the content provided by him on AutoScout24

• does not violate legal regulations (e.g. competition law or labelling obligations),
• does not violate the rights of third parties (e.g. copyrights or trademark rights),
• does not contain any offensive, defamatory, hateful, pornographic or credit-endangering content,
• is complete and correct to the best of their knowledge, and
• otherwise complies with the provisions of these GTC.

5.3 The user is obliged to correct or delete the advertisements posted by him if they do not comply with these requirements. The user can make changes via the "My AutoScout24" menu.

5.4 The user shall indemnify AutoScout24 against all claims (including the costs of legal defence) asserted by third parties against AutoScout24 due to an infringement of rights by an advertisement of the user or the other use of the AutoScout24 Website by the user. This does not apply if the user is not responsible for the infringement.

5.5 The user must ensure that files transmitted by him do not contain viruses or comparable harmful programs. AutoScout24 may delete such files without the user being entitled to any claims. AutoScout24 reserves the right to demand compensation for virus-related damage.

6.1 AutoScout24 is not obliged to check whether posted content infringes the rights of third parties or violates legal regulations. However, AutoScout24 reserves the right to investigate posted content on its own initiative. For this purpose, human reviews by the moderation team as well as partially and fully automated tools are used.

6.2 AutoScout24 provides a system for reporting content that users, dealers or third parties consider illegal. The moderation team reviews such reports and informs the user of the decision made.

6.3 If the content violates Section 5.2 or turns out to be unlawful for other reasons, AutoScout24 will take the appropriate measures. These include, in particular:

• removing the advertisement or other content or blocking access to the advertisement or other content,
• delaying the publication of advertisements,
• restricting the visibility of the advertisement,
• setting a deadline for the user to remedy the violation,
• warning the user,
• temporarily or permanently deactivating the ability to post advertisements, and
• temporarily or permanently blocking the user.

6.4 When selecting the appropriate measure, AutoScout24 takes into account the severity of the violation, including any culpability and the degree of culpability, the legitimate interests of the user and whether it is a repeated violation by the user. Before a temporary or permanent block comes into force, the user will be informed.

6.5 The person concerned may lodge an internal complaint with AutoScout24 against AutoScout24's decision to take measures in accordance with Section 6.3 against a content or not to take such measures despite a report. The complaint must be lodged at the contact address specified in the decision within six months of the date on which the person concerned was informed of the decision. AutoScout24 will carefully review the decision again in response to the complaint.

6.6 In the event of such decisions or complaints that have not been remedied by AutoScout24, the data subject may also turn to a recognized out-of-court dispute resolution body in accordance with the Digital Services Act. AutoScout24 will cooperate with the recognized out-of-court dispute resolution body selected by the data subject. The decision of the dispute resolution body is not binding on AutoScout24, unless AutoScout24 has expressly accepted the decision as binding. Otherwise, AutoScout24 is neither obliged nor willing to participate in dispute resolution proceedings before a consumer arbitration board.

6.7 If users repeatedly provide obviously illegal content or repeatedly report obviously unfounded third-party content as illegal, AutoScout24 will temporarily block the corresponding function for the user in question due to misuse. When deciding to block and its duration, the criteria set out in Section 6.4 shall apply.

By submitting advertisements, the user grants AutoScout24 and its affiliates the following non-exclusive, transferable, temporally and geographically unlimited rights (including the right to grant sublicenses) to the Submitted Content:

• the right to archive and database rights, i.e. the right to archive the content in any form and, in particular, to record it digitally, to store it in databases and to store it on all known storage media and on any data carriers and to combine it with other works or parts of works;
• the right of reproduction and distribution, i.e. the right to store, reproduce and distribute the content in whole or in part in electronic or other media (e.g. Internet, newspapers, magazines);
• the right to edit, i.e. the right to edit the content at will, in particular to change, shorten, supplement and combine it with other content.

In particular, AutoScout24 is also permitted to have the aforementioned actions carried out by third parties.

8.1 AutoScout24 is the owner of the rights to the content of the website and the database. All copyrights, trademarks and other property rights to the database work, the database and the content, data and other elements posted here belong exclusively to AutoScout24; any rights of the user to the content posted by him remain unaffected.

8.2 Within the framework of these GTC, the user has the right to make individual data sets visible on his screen and to make a printout for permanent display exclusively by using the online search masks provided by AutoScout24. Automated queries using scripts, bypassing the search mask using search software or similar measures are not permitted.

8.3 The user may not use the data obtained by query, in whole or in part or in part, for the purpose of building up his own database in any media form and/or for commercial data exploitation or the provision of information and/or for any other commercial exploitation. The linking, integrating or otherwise connecting of the database or individual elements of the database with other databases or meta-databases is not permitted.

9.1 AutoScout24 does not assume any liability for the accuracy and completeness of the information provided and declarations made by users or for the identity and integrity of the users.

9.2 The content or advertisements placed in the database are third-party content provided by users or dealers for AutoScout24. Accordingly, the legal responsibility for this content lies with the person who uploaded the content to the database.

9.3 AutoScout24 does not assume any warranty for technical defects, in particular for the constant and uninterrupted availability of the database and its contents or for the complete and error-free reproduction of the contents uploaded by the user to the database.

10.1 The following shall apply to damages incurred by the user in connection with the services of AutoScout24 by AutoScout24, subcontractors or their respective vicarious agents: In the event of intent or gross negligence as well as in the event of a warranty, liability shall be unlimited. In the event of slight negligence, liability in the event of injury to life, limb or health is also unlimited. In the event of a slightly negligent breach of essential contractual obligations, liability is limited to property damage and financial losses attributable to such breach to the amount of the foreseeable, typically occurring damage. Any further liability for damages is excluded – with the exception of claims under the Product Liability Act.

10.2 AutoScout24 shall only be liable for data loss and costs of useless data entry within the scope of the above provisions to the extent that such loss could not have been avoided even if the user had backed up the data available to him in machine-readable form in the most recent processing status.

10.3 Any contributory negligence on the part of the user must be taken into account in any case. In particular, the user is obliged to check the accuracy of the data entered by him and displayed by AutoScout24 at least by means of a single search query.

10.4 The above provisions also apply to the benefit of AutoScout24 employees.

11.1 Users may cancel AutoScout24's services at any time. To do this, a user can delete their registration at any time. From this point on, it will no longer be possible for the user to list new vehicles or edit existing advertisements.

11.2 AutoScout24 may terminate the services at any time with a notice period of 14 days to the Users. The right to block a registration or to delete individual advertisements remains unaffected by this.

AutoScout24 may at any time propose an amendment to these GTC to the user in text form (e.g. by e-mail) with a notice period of at least six weeks before the proposed date of its entry into force.

12.1 Substantial changes:
If substantial changes to the GTC are intended, i.e. changes in favor of AutoScout24 that would significantly alter the equivalence ratio of performance and consideration to the detriment of the user or which would be equivalent to the conclusion of a new contract (e.g. change in the scope of services), AutoScout24 will ask the user for his express consent. Changes due to a change in the legal situation, a legally binding court ruling or a preliminary injunction do not constitute substantial changes.

12.2 Other changes:
Unless there are any significant changes to the GTC in the above-mentioned sense, the user's consent shall be deemed to have been given if he does not reject the change to AutoScout24 in text form (e.g. by e-mail) before the date of its entry into force.

12.3 If the user does not agree with the changes, he has an extraordinary right of termination until the time the changes take effect. In the message offering the changes, AutoScout24 shall inform the user in advance of the right to refuse, the deadline for this and the consequences of missing this deadline as well as the possibility of termination.

AutoScout24 is committed to accessibility, diversity and inclusion. AutoScout24 therefore works to ensure that AutoScout24's websites and online services are accessible to all people and that the applicable standards for Internet accessibility (WCAG 2.2 AA), the provisions of the European Accessibility Act (EAA) and the Barrierefreiheitsstärkungsgesetz (BFSG) are complied with.

14.1 The legal relationships between AutoScout24 and the user are subject to the law of the Federal Republic of Germany, excluding the UN Convention on Contracts for the International Sale of Goods. In the case of consumers, this choice of law applies only to the extent that the protection granted is not withdrawn by mandatory provisions of the law of the country in which the consumer has his habitual residence.

14.2 The place of jurisdiction is Munich, insofar as the buyer is a merchant or a legal entity under public law or a special fund under public law. The same applies if the customer does not have a general place of jurisdiction in Germany or the EU or if the place of residence or habitual residence is not known at the time the action is filed. The right to appeal to the court at another statutory place of jurisdiction remains unaffected.

As of April 2025